Refund policy

Returns & Refunds

Because every Big Stori item is made to order just for you, we do not accept returns or exchanges for change of mind or incorrect size selection. Please check our size guide carefully before ordering.

However, if your item arrives damaged, defective, or incorrect, we will make it right — no questions asked. Simply contact us shopbigstori@gmail.com within 7 days of delivery with a photo of the issue and we will send a replacement or issue a full refund.

Your satisfaction matters to us. You're part of the Big Stori.